1. Introduction
At Hotel Prime Palace ("we," "us," or "our"), located at 1/255, SFS Colony, Mansarover, Jaipur 302020, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website
2. Information We Collect We may collect the following types of information:
Personal Identification Information: Name, email address, phone number, residential address, and government ID details (Aadhar, Passport, etc.) required for check-in.
Booking Information: Arrival/departure dates, number of guests, and special requests.
Payment Information: Credit/debit card details or other payment transaction data (processed securely by third-party payment gateways).
Technical Data: IP address, browser type, and operating system when you visit our website (collected via cookies).
3. How We Use Your Information We use the information we collect to:
Process and confirm your room reservations.
Verify your identity upon check-in as required by local law.
Communicate with you regarding your booking, inquiries, or promotional offers (only if you have opted in).
Improve our website functionality and guest services.
Ensure the security and safety of our guests and premises via CCTV and access logs.
4. Sharing of Information We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
Service Providers: With trusted third parties who assist us in operating our website or conducting our business (e.g., payment processors, IT support), provided they agree to keep this information confidential.
Legal Compliance: When required by law, court order, or government regulation (e.g., sharing guest logs with local police authorities as mandatory in India).
5. Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. Third-Party Links Our website may contain links to third-party websites (e.g., tour operators, external booking engines). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.
7. Your Rights You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal record-keeping requirements).
To exercise these rights, please contact us using the details below.
8. Cookies Please refer to our separate Cookie Policy for detailed information on how we use cookies to enhance your browsing experience.
9. Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be indicated by an "Last Updated" date at the top of this policy. We encourage you to review this page periodically.
10. Contact Us If you have questions or concerns about this Privacy Policy, please contact us:
Hotel Prime Palace 📍 Address: 1/255, SFS Colony, Mansarover, Jaipur 302020